General Terms and Conditions (GTC)
1. Scope
The following General Terms and Conditions (GTC) govern all services provided by MINDFUL MENOPAUSE LIFESTYLE, including 1:1 programmes, webinars, workshops, retreats, group courses, offers, and products. They apply to all contracts concluded between Ingrid Balles – MINDFUL MENOPAUSE LIFESTYLE and participants (natural or legal persons). By using the services, the participant accepts the GTC as binding. The GTC also apply to services provided abroad. MINDFUL MENOPAUSE LIFESTYLE reserves the right to adjust the GTC at any time. Changes will be communicated to participants in a timely manner.
2. General Provisions
These GTC apply to all events and services, including yoga courses, mentoring programs, workshops, group classes, retreats, offers, and products. They become legally binding upon registration. Deviations from these GTC require written form.
3. Scope of Services
MINDFUL MENOPAUSE LIFESTYLE offers online and in-person events in the areas of yoga, nutrition, and essential oils. Additionally, email support for feedback can be provided.
4. Costs, Registration, and Payment Conditions
4.1 Costs
The current prices are listed in the respective offers.
4.2 Registration
Registration is made via email, online booking, bank transfer, or confirmation following a personal conversation. Registration becomes legally binding upon confirmation by MINDFUL MENOPAUSE LIFESTYLE. Failure to pay does not constitute a cancellation.
4.3 Payment Conditions
Participation requires full payment before the first session. In exceptional cases, installment payments may be agreed upon.
5. Cancellation and Refund Policy
5.1 Duration and Transferability
The 1:1 programme is personal and non-transferable. The duration is as agreed and starts with the first confirmed session. EU clients have a 14-day right of withdrawal unless they agree to an earlier start date.
5.2 Refunds
There is no entitlement to a refund.
5.3 Interruption of Mentoring
In case of illness, accident, or pregnancy, the program can be paused upon submission of a medical certificate. The request must be made in writing.
5.4 Workshops
Cancellation Fees:
• Up to 2 months before the start: 25% of the price
• Less than 14 days before the start: 100% of the price
Participants can nominate a replacement, which must be communicated in writing.
5.5 Retreats
If canceled up to 12 weeks before the start, a processing fee of CHF 350 applies.
No refund is possible for later cancellations. It is recommended to take out travel cancellation insurance.
5.6 Cancellation by MINDFUL MENOPAUSE LIFESTYLE
In the event of unforeseen circumstances, an appointment may be canceled at short notice. A replacement date will be offered, but there is no entitlement to a refund.
6. Liability
6.1 Accident and Health Insurance
Participation is at the participant’s own risk. Each participant is responsible for having sufficient insurance coverage. Ingrid Balles and MINDFUL MENOPAUSE LIFESTYLE decline any liability.
6.2 Ability to Participate
By registering, the participant confirms that they are in good health and able to participate. The services do not replace medical or psychotherapeutic treatment. MINDFUL MENOPAUSE LIFESTYLE reserves the right to exclude individuals if there are health concerns.
7. Jurisdiction and Applicable Law
The place of performance is Rue du Cardelay 12, 1269 Bassins, Switzerland. Swiss law applies exclusively. The place of jurisdiction is the Canton of Vaud, Switzerland.
8. Data Protection
MINDFUL MENOPAUSE LIFESTYLE treats personal data confidentially. Data will only be shared with third parties for organizational reasons.
8.1 Use of Photos
Photos from events may be used for social media. Participants can request the removal of their images.
8.2 Newsletter
Registration includes subscription to the newsletter mailing list. Unsubscribing is possible at any time.
9. Copyright
All content, concepts, recipes, productions, media, products, and solutions of MINDFUL MENOPAUSE LIFESTYLE are protected by copyright. Any commercial use without explicit permission from Ingrid Balles or any structure duly representing her is prohibited.
10. Website Liability
The website has been created with the utmost care. However, no liability is assumed for errors or incomplete information. No responsibility is taken for external links.